Terms of Service

1. Acceptance of the Terms

By accessing or using the Elevated Hub Digital website (the “Website”) and all related products, services, software, automation systems, digital content, and solutions provided by Elevated Hub Digital (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you must discontinue use of the Website and Services immediately.

2. Changes to the Terms

We reserve the right to modify or update these Terms at any time. Any changes will become effective immediately upon posting on this page.

Your continued use of the Website or Services after any modifications are posted constitutes your acceptance of the updated Terms.

3. Description of Services

Elevated Hub Digital provides digital agency services including, but not limited to:

• Video Editing
• Social Media Management
• Graphic Design
• AI Voice Automation
• Website & Funnel Design
• CRM & Automation Setup
• Content Creation
• Branding & Marketing Services
• Consulting & Digital Strategy

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

4. No Guaranteed Results

Elevated Hub Digital does not guarantee specific business outcomes, revenue increases, engagement levels, lead generation performance, follower growth, conversion rates, advertising performance, or other measurable results.

Results vary depending on multiple external factors including market conditions, client cooperation, competition, platform algorithms, advertising budgets, audience behavior, and third-party platform policies.

Any examples, case studies, projections, or testimonials displayed on the Website are for informational purposes only and should not be interpreted as guarantees of future performance.

5. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You agree NOT to:

• Use the Services in violation of any law or regulation
• Attempt to gain unauthorized access to systems, accounts, or networks
• Interfere with the security, stability, or functionality of the Website or Services
• Upload or distribute malicious software, spam, or harmful content
• Use bots, scrapers, crawlers, or automated tools without written permission
• Engage in fraudulent, deceptive, abusive, or harmful behavior
• Misrepresent your identity or business information
• Violate intellectual property rights belonging to the Company or third parties

We reserve the right to suspend or terminate access to the Services for any violation of these Terms.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Supplying all required materials, approvals, assets, credentials, and feedback necessary for project completion
• Ensuring they have legal rights to all submitted content and materials
• Reviewing deliverables within a reasonable timeframe
• Maintaining the confidentiality of their login credentials and accounts

Delays caused by the client, including delayed communication, missing materials, or failure to provide approvals, may affect delivery timelines and project completion dates.

7. Accounts & Security

If any portion of the Services requires account registration, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized access or suspected security breach

We are not responsible for losses resulting from unauthorized use of your account caused by your failure to secure login credentials.

8. Revisions & Scope Changes

Unless otherwise stated in a written agreement, all projects include only reasonable revisions within the originally agreed project scope.

Requests that exceed the agreed scope, excessive revision requests, major redesigns, additional deliverables, or new feature requests may require additional billing and revised timelines.

Elevated Hub Digital reserves the right to determine whether a request falls outside the original scope of work.

9. Delivery Timelines

Any estimated delivery dates or timelines provided by Elevated Hub Digital are estimates only.

Delivery schedules may be affected by:

• Project complexity
• Revision requests
• Client responsiveness
• Technical issues
• Third-party platform delays
• Force majeure events

We are not liable for delays caused by factors outside our reasonable control.

10. Intellectual Property Rights

All Website content, graphics, logos, text, software, systems, automation workflows, templates, branding assets, and design elements are owned by or licensed to Elevated Hub Digital and are protected by intellectual property laws.

You may NOT:

• Copy, reproduce, distribute, or modify Company content without written permission
• Use our trademarks, branding, or design assets without authorization
• Reverse engineer or duplicate proprietary systems or workflows
• Claim ownership over Company intellectual property

Client Deliverables

Unless otherwise agreed in writing, final approved deliverables become the client’s property only after full payment has been received.

Elevated Hub Digital retains the right to display completed work in portfolios, case studies, social media, advertising materials, and promotional content unless otherwise agreed in writing.

11. User-Generated Content

If you upload, submit, or provide content to the Website or Services, you represent and warrant that:

• You own the content or possess the necessary rights and permissions
• The content does not violate any law or third-party rights
• The content does not contain malicious or harmful material

By submitting content, you grant Elevated Hub Digital a non-exclusive, worldwide, royalty-free license to use, display, reproduce, modify, and distribute the content as necessary to provide the Services.

We reserve the right to remove content that violates these Terms.

12. AI & Automation Services Disclaimer

Certain services provided by Elevated Hub Digital may utilize artificial intelligence, automation systems, third-party APIs, machine learning tools, chatbots, voice AI systems, or automated workflows.

We do not guarantee uninterrupted AI functionality, perfect automation accuracy, platform availability, or third-party integration performance.

Clients acknowledge that AI-generated outputs and automation systems may occasionally produce inaccuracies, interruptions, delays, or unexpected behavior.

13. Third-Party Services & Platforms

The Services may rely on or integrate with third-party platforms including, but not limited to:

• GoHighLevel (GHL)
• Meta / Facebook
• Instagram
• TikTok
• YouTube
• Google
• Stripe
• Twilio
• OpenAI
• Zapier
• External hosting providers

Elevated Hub Digital is not responsible for:

• Third-party outages or downtime
• Platform policy changes
• Account suspensions or bans
• Payment processor issues
• API failures or limitations
• Changes in third-party pricing or functionality
• Advertising account restrictions
• Losses caused by third-party providers

Use of third-party platforms is subject to their own terms and policies.

14. Payments, Billing & Refunds

By purchasing services from Elevated Hub Digital, you agree to the following:

• You will provide accurate billing and payment information
• Payments must be made according to the agreed billing schedule
• Deposits and setup fees are non-refundable unless otherwise stated in writing
• Completed or partially completed work is non-refundable
• Subscription or recurring services may renew automatically unless canceled in accordance with the agreed terms
• Failure to make payment may result in paused or terminated services
• Late payments may incur additional fees or service interruptions

Chargebacks & Payment Disputes

Clients agree to contact Elevated Hub Digital before initiating any chargeback or payment dispute.

Fraudulent chargebacks or payment disputes may result in:

• Immediate suspension of services
• Termination of contracts
• Collections or recovery actions
• Legal claims where applicable

15. Confidentiality

Both parties agree to maintain the confidentiality of non-public business information shared during the course of a project.

Confidential information may include:

• Login credentials
• Marketing strategies
• Internal business information
• Customer information
• Financial information
• Proprietary systems or workflows

Neither party may disclose confidential information to unauthorized third parties without prior written consent unless required by law.

16. Privacy Policy

Your use of the Website and Services is also governed by our Privacy Policy.

By using the Website and Services, you consent to the collection and use of information as described in the Privacy Policy.

17. Disclaimer of Warranties

Your use of the Website and Services is at your own risk.

The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee that:

• The Services will be uninterrupted or error-free
• The Website or systems will always be secure
• Defects or issues will be corrected immediately
• Data loss will never occur
• Results or outcomes will meet expectations

To the maximum extent permitted by law, Elevated Hub Digital disclaims all warranties including merchantability, fitness for a particular purpose, and non-infringement.

18. Limitation of Liability

To the fullest extent permitted by law, Elevated Hub Digital shall not be liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, business opportunities, or goodwill
• Service interruptions or technical failures
• Third-party platform issues or restrictions
• Delays caused by circumstances beyond our control

Our total liability for any claim related to the Services shall not exceed the amount paid by the client to Elevated Hub Digital within the previous twelve (12) months.

19. Indemnification

You agree to defend, indemnify, and hold harmless Elevated Hub Digital, its owners, employees, contractors, affiliates, and partners from any claims, liabilities, damages, losses, costs, or expenses arising out of:

• Your use of the Services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Content or materials you provide
• Unauthorized use of third-party intellectual property

20. Force Majeure

Elevated Hub Digital shall not be liable for delays, interruptions, or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Internet outages
• Cyberattacks
• Government actions
• Labor disputes
• Power failures
• War or terrorism
• Third-party platform outages

21. Termination

We reserve the right to suspend or terminate access to the Website or Services at any time, with or without notice, if we believe you have violated these Terms.

Clients may discontinue use of the Services at any time; however, termination does not remove outstanding payment obligations.

Any provisions intended to survive termination shall remain enforceable.

22. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United States and the State of New Jersey, without regard to conflict-of-law principles.

Any disputes arising from these Terms or the Services shall be resolved in the appropriate courts located within the State of New Jersey.